View this message in your browser

Training Portal Pro Tip #10: No response from help desk? What you can do!

We’ve learned that some of our partner organizations and county agencies have spam blockers and/or a firewall that may be preventing responses from our help desk. If you have submitted our Help & Support form, but did not receive an automatic response, or if someone from our tech help team has not responded to you within two business days, please do the following:

• Check your spam folder.

• Add support@mnchildwelfaretraining.freshdesk.com to your contact list for your email address book.

• If that does not work, contact your IT department and ask them to put support@mnchildwelfaretraining.freshdesk.com on the allowlist for your organization. This will help ensure that support emails from the Minnesota Child Welfare Training Academy are received.

The FAQ article for this issue is located here. Please know we are doing our best to help address your technical concerns.

When in doubt, you can find all of our Frequently Asked Questions in the right column on your Training Portal. To view previous Training Portal Pro Tips, visit here. Contact us anytime at info@mnchildwelfaretraining.com.

Minnesota Child Welfare Training Academy (MNCWTA)
www.mnchildwelfaretraining.com

Stay current on our mailing list! You can select the Update your info link below anytime and keep your contact information current.

Update your info | Forward to a colleague | Unsubscribe

Minnesota Child Welfare Training Academy (MNCWTA), 1711 County Road B West, Suite 200N, Roseville, MN 55113, United States

The Minnesota Child Welfare Training Academy (MNCWTA) is a collaboration between the Minnesota Department of Human Services (DHS) Child Safety and Permanency Division and the Center for Advanced Studies in Child Welfare (CASCW) at the University of Minnesota Twin Cities.